June iCarol Support Training: Managing Automated Verification Requests and Responses

iCarol May 27, 2020 211 and Resource Referral, Events, iCarol clients, iCarol Features, Enhancements, and Updates

In May, our Support Team began offering monthly training webinars. These training sessions will be consistently held on the third Wednesday of each month at 2pm EDT.

Our topic for June 17, 2020 at 2pm EDT is Managing Automated Verification Requests and Responses.The goal of this training session is to teach iCarol users how to manage their Automated Verification Requests and Responses, and configure what fields are visible to the verifier. This training is for iCarol customers who are subscribed to the Automated Verification feature, or those who are interested in learning more about subscribing to that feature.

Not sure what the Automated Verification feature does? Click here to learn more.

During this training participants will:

• Review the Field Visibility Settings for Verifiers
• Learn how to style your data entry for optimal outcomes
• Understand the various request settings
• Learn about response filters

The Monthly Support Trainings are available exclusively to iCarol customers. To sign up, please sign into your iCarol system and navigate to the iCarol Help Center, where the registration link is provided in the Announcements area.

Tags: 211, Automated Verification, Events, iCarol training, information and referral, Resource specialists, webinars

iCarol

iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more...