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June Support Training: Telephony Integration

Did you know that iCarol can work with many telephony systems to “pop” iCarol Contact Forms onto your volunteer/staff screens when a call rings through to their workstation? These Contact Forms can even be configured to pre-populate fields based on data from the telephony system, such as whether the call may be coming from a recognized caller with a profile, or if the caller pressed certain options into your telephony’s interactive voice response (IVR) or “Phone tree” menu while they waited to get through to a specialist.

If you want to learn more, we hope you’ll join our June Support Training where we’ll share more about iCarol Telephony Integration. We will cover:

  • A live demo of iCarol Telephony Integration in action!
  • What is iCarol Telephony Integration?
  • What additional software is needed to subscribe to iCarol Telephony Integration?
  • What are some use cases for iCarol Telephony Integration?

While we typically hold our Monthly Support Trainings on the third Wednesdays each month, iCarol’s Monthly Support Training in June will take place on the last   Wednesday of the month, June 30th at 2pm Eastern.

We welcome and encourage our customers to attend! You can find the registration link on the Admin Dashboard or in our Help Center announcements.

Call Centers, Contact Management, iCarol Support, iCarol Support Training, Telephony Integration

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