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Kudos from Grassroots Crisis Intervention Center

Thanks Grassroot Crisis Intervention Center for sharing your feedback with us and others. “Our center has used iCarol for about 3 years now. I can’t say enough about how positive the experience has been. The staff, both tech support and the owner Neil have been great. We use the software for all of the logging of calls that we take on our local, state and national hotline as well as for partner agencies we answer crisis calls for. We have been able to create custom call reports for each component and that assures that we ask the right questions and capture the data that we need to. iCarol is also now offering a new functionality to connect with callers through instant messages and text messages. This is very exciting to us for making connections in a new way, especially to our younger callers who are heavy into computers and texting. As the director of the Crisis Center, another bonus for me is the ability to reach my schedules, staff lists, resource database and call reports from anywhere. I can get it at home on my PC or on my Blackberry when I am in the field. It helps me keep track better than a standalone product would, I think.” – Brian Yost, Grassroots Crisis Intervention Center, Columbia, MD, USA

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iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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