Last call for your input on renaming “Calls” features

Dana November 30, 2016 iCarol, iCarol clients, iCarol Features, Enhancements, and Updates

Back in October we noted that we are considering a change to the names and labels used for certain features of iCarol, in order to more accurately and inclusively reflect how these features are being used, and recognize the diverse services being offered by our users. We’ve gotten a lot of responses. Here’s just a glimpse at the results of our survey so far:

Question 1: If we were to rename the “Calls” page to better describe how you use that area of iCarol, what word would you use?
Top three choices:
Contacts, Conversations, Interactions

Question 2: If we were to rename “Caller Profiles” to also better describe the people who regularly use your service, what should we call it?
Top three choices:
Profiles, Clients, Familiar Users

Question 3: Would you be interested in providing more product feedback to us while we work to improve iCarol? What is the best way to invite your feedback?
Top three choices:
Email, In-app pop-up surveys, Dashboard

There’s still a little time left to give your input before we close this survey on December 7th so our team can take the next steps to analyze your responses, discuss, and make our own recommendation to move forward. Don’t miss your chance to give your valuable input to this discussion!

Dana

Dana (She/Her/Hers) joined the iCarol team in 2013 after 12 years of direct service and administrative duties at a blended 2-1-1/crisis intervention/suicide prevention center. As the Communications and Social Media Manager at iCarol, you'll find her presenting Webinars, Tweeting, Blogging, Facebooking, and producing other materials that aid helplines in their work.