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Resources

This growing list of resources provides you with relevant information to help you expand your services and your impact in your community

iCarol Blog

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Guides

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Case Studies

Case Studies

Find out how non-profit services are using iCarol in innovative ways.



What Is Contact Management Software?

iCarol is more than just contact management software — it is the center of a modern digital system through which you can communicate with and serve visitors via whatever channel they prefer, including text messaging and live chat. iCarol is our only product, built from the ground up specifically for helplines, non profit and charity contact centers.

iCarol’s web based software automates the service delivery process for non-profit and charity contact centers. We take your call content and live chat service, and integrate it with resource referral, scheduling and staff and volunteer management. iCarol automates the process of storing, organizing and retrieving it all.

In doing so, iCarol creates opportunities for you to improve your center’s organizational processes and results. You obtain the information necessary to be able to improve on service delivery, productivity of staff and volunteers, and the availability of volunteers. You can also measure the impact your help line has in your community and deliver the results to your organization’s board of directors and funders.

We manage all of the technical details and keep your data secure. Contact us today so you can see if iCarol will work for you.

What is Helpline Software

Testimonials

Community Crisis Services
Hyattsville, Maryland, USA
“I was skeptical about switching to another data program that wasn’t going to do what we really needed to do - iCarol isn’t like that. Its customizable and awesome to work with. All our volunteers and staff love it and scheduling and supervision have never been easier.”- Tom B, Deputy Director

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