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Case Studies

Find out how non-profit help lines are using iCarol in innovative ways. Read client testimonials

What Is Helpline Management Software

iCarol is more than just help line software – it is the center of a modern digital system through which you can communicate with and serve visitors via whatever channel they prefer, including text messaging and live chat. iCarol is our only product, built from the ground up specifically for helplines, non profit and charity contact centers.

iCarol’s web based software automates the service delivery process for non profit and charity contact centers. We take your call content and live chat service, and integrate it with resource referral, scheduling and staff and volunteer management. iCarol automates the process of storing, organizing and retrieving it all.

In doing so, iCarol creates opportunities for you to improve your call center’s organizational processes and results. You obtain the information necessary to be able to improve on service delivery, productivity of staff and volunteers, and the availability of volunteers. You can also measure the impact your help line has in your community and deliver the results to your organization’s board of directors and funders.

We manage all of the technical details and keep your data secure. Contact us today so you can see if iCarol will work for you.

What is Helpline Software

In a few short years, iCarol has established a worldwide presence with over 45,000 users logging close to 5 million calls, texts, and chats this year. We are profitable, financially sound and have continued to experience double-digit growth for the past five years. Our product road map is innovative and robust. As a company we are nimble and positioned to adapt to the fluid technological landscape well into the future.

  • We are seeing a shift in the industry. Helplines are reporting a decline or stagnation in the number of phone calls they receive oftentimes citing a shift to other channels like text, chat, and online databases. This shift has been underway for several years already.

    We believe iCarol is the most advanced system in the world for non-profit helplines, proven by our continued growth with helplines around the world. We would be honored to be a part of increasing your reach to serve those in need.

  • Testimonials

    211 Alberta
    Province of Alberta, Canada
    "We definitely recommend iCarol. Their amazing team bent over backwards to customize our call tracking and resource information needs. Very well done! " -Lauri M., Supervisor

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