Have questions?  info@icarol.com

Follow Us! iCarol software twitter iCarol software Facebook iCarol software YouTube iCarol software LinkedIn     |    FREE TRIAL     |     SIGN IN
Logo
Logo

Resources

This growing list of resources provides you with relevant information to help you expand your services and your impact in your community

iCarol Blog

Blog

Stay informed of latest news and events, useful tips, best practices and more!

Webinar

Webinars

Check out upcoming live webinars and recordings about industry news and iCarol feature updates.

White Papers

Guides

Take advantage of iCarol’s expertise by downloading guides, ebooks and more!

Case Studies

Case Studies

Find out how non-profit services are using iCarol in innovative ways.



What Is Contact Management Software?

iCarol is more than just contact management software — it is the center of a modern digital system through which you can communicate with and serve visitors via whatever channel they prefer, including text messaging and live chat. iCarol is our only product, built from the ground up specifically for helplines, non profit and charity contact centers.

iCarol’s web based software automates the service delivery process for non-profit and charity contact centers. We take your call content and live chat service, and integrate it with resource referral, scheduling and staff and volunteer management. iCarol automates the process of storing, organizing and retrieving it all.

In doing so, iCarol creates opportunities for you to improve your center’s organizational processes and results. You obtain the information necessary to be able to improve on service delivery, productivity of staff and volunteers, and the availability of volunteers. You can also measure the impact your help line has in your community and deliver the results to your organization’s board of directors and funders.

We manage all of the technical details and keep your data secure. Contact us today so you can see if iCarol will work for you.

What is Helpline Software

Testimonials

Montana 2-1-1
State of Montana, USA
"We have found the iCarol system very easy to use and are pleased with the many features that make the call, center managment and reporting much easier." -Jim M., Director
"One year in to using the iCarol, we are really pleased with it.  Your people were very thoughtful in how they approached our specific needs and we now have a system that is incredibly streamlined and efficient without having had to compromise on our specific requirements." - Casey G, Program Manager

Follow Us On Twitter

iCarol Helplines Around the World!

Copyright © 2020 iCarol

iCarol helpline software   iCarol helpline software   iCarol helpline software   iCarol helpline software