Make referrals more quickly
When searching for referrals to make on a call, you now can indicate a referral was made without having to first click on Details. This should make the process a bit more efficient for your phone workers.
iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…