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March Newsletter 2014

                                               Crisis & Referral Helpline Software                         March 2014
Welcome to the iCarol Newsletter.
As always, we welcome your feedback or questions: social@icarol.com 

Dallas, Texas, USA

“I have been most impressed with iCarol as a system, but most of all iCarol as a vendor that prioritizes customer service and support.” – Marco G, Program Director 

iCarol to present workshop on Online Emotional Support at AAS Conference 

We’re gearing up for the American Association of Suicidology’s 47th Annual Conference in Los Angeles! We’re looking forward to seeing so many of our friends and colleagues there; it’s always a great chance to catch up with everyone in the helpline and suicide prevention industry… Read More

iCarol partners with Contact USA for Webinar series

iCarol is more than a product that helps you manage the many facets of running your helpline. We’ve worked on helplines so we know the challenges you face. From our iCarol user community to our industry white papers and downloadable guides, to our blog, we care about bringing you relevant content that will help you enhance and grow the services you provide.…   Read More

iCarol announces new Text and SMS Capabilities

Recently we announced the availability of several exciting new capabilities related to Texting/SMS in your iCarol system. 

Now you can:

– Send a text message (SMS) to your callers.

– Send ad hoc text messages to your staff and volunteers

– See the total text message usage for your iCarol system and more… Read More

Using Feedback to Encourage, Praise, Teach, and Boost Morale

Feedback is critical to your phone workers’ professional growth and skill enhancement. Without it, call takers might feel left in the dark and unsure of whether they are doing a fantastic job or totally missing the mark.  
Do you regularly take time to give written feedback to your call specialists?… 

Highlighted Webinar:  
iCarol Overview

April 24th @ 1:00pm EST – Register Now 

Click here to see all webinars 

Can’t Wait?

Click here to schedule a private walk through.

Ask the Expert

I am currently using another system, how easy is it to convert over to iCarol?)…

Read the answer 

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