iCarol announces new Text and SMS Capabilities
Recently we announced the availability of several exciting new capabilities related to Texting/SMS in your iCarol system.
Now you can:
– Send a text message (SMS) to your callers.
– Send ad hoc text messages to your staff and volunteers
– See the total text message usage for your iCarol system and more… Read More
Using Feedback to Encourage, Praise, Teach, and Boost Morale
Feedback is critical to your phone workers’ professional growth and skill enhancement. Without it, call takers might feel left in the dark and unsure of whether they are doing a fantastic job or totally missing the mark.
Do you regularly take time to give written feedback to your call specialists?…