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Most popular day of week for calls to non-profit help lines? Mondays!

Our data confirms what many non-profit help lines see in their own operations. Across all our clients throughout 2009, more calls were logged on Mondays than on any other day of the week. In fact, Mondays accounted for 1.76 times more calls than the lowest volume day of the week, Sundays. Also, it is interesting to see that calls logged gradually decreases every day after Monday, reaching its lowest point on Sunday before bouncing back again on Monday (see graph below). Calls by day of week in 2009

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iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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