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Most relevant factors when evaluating a helpline software like iCarol

From our February survey sent to all admins using iCarol, this is what they defined as their most relevant factors when evaluating a helpline software like iCarol.

  Paying for the solution (54.5%) and the worry of hidden costs (29.5%) (Here) you can request for our set of powerful downloads which includes useful tips on fundraising. iCarol is charging a comparatevely small set up fee and a monthly fee according to your call volume and any extended features (optional). Payments can be made monthly, quarterly (using a credit card) or yearly payable by check. Click here to find details on iCarol rates. No hidden costs. The process of transitioning from another system (even paper) (43.2%) iCarol offers a free 60 days trial with no obligations. You will have acces to a real working iCarol account with many tools that allow you to do bulk transfer of your data, make changes to the system to align with your business needs and access to an experienced support team that will help guide you through your conversion and optimization efforts. Read more details on the ease of converting to iCarol. Responsiveness of the support team to your issues (34.1%) and ease of use (31.8%). Our guiding principle when building iCarol is to make it so easy to implement and use that only minimum level of support is even needed. That said, we offer integrated and effective support options to make sure that you feel well taken care of, such as online training material and a help system for immediate support. A highly experienced, responsive support team available for specific cases. An extensive admin tool that allows many changes to be done right from within your own system. At no additional fee. Learn more on how you get full support with iCarol. Read what clients are saying about iCarol. Reliability and uptime (27.3%) and security of your data (25%) iCarol has been available consistently over 99.9% of the time since we started monitoring in March 2005, including scheduled downtime for maintenance. We also understand that the information you need to store is sensitive and confidential, so we use extensive security measures to protect your call center’s data. Find out more.


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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