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Net Neutrality Changes Could Pose a Threat to Crisis Intervention, Suicide Prevention, and Other Non-profit Services

“Net neutrality” is a term you’ve likely heard in recent months, but did you know that the repeal of these regulations could directly and negatively effect crisis services, suicide prevention, and other aspects of this industry’s online presence and serving consumers on those channels?

Beau Pinkham, Director of Crisis Intervention Services at the Crisis Center of Johnson County, recently penned an article on this topic on his organization’s blog. If you attended our recent webinar you know that Beau is well-versed in providing services online, and the technological hurdles crisis centers must navigate in delivering these services. He writes, in part:

    Volunteers at The Crisis Center answer about 30,000 crisis contacts each year. About half of those are calls to the 24-hour hotline and half are chats. Soon, chat will surpass phone calls as the primary mode by which people in crisis get help. Demand is at an all-time high but nationally, only 9 percent of chats are answered.

    At IowaCrisisChat.org, we are just beginning to find new, innovative ways to close the gap; but the FCC changed the rules and we are losing control.

    What we built over the last decade is under threat. This entire system, like much of the web, was built with the assumption of open, equitable Internet in which everyone can participate. The FCC tearing net neutrality apart literally puts lives at stake.

To read his full article, click here.

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Dana

Dana joined the iCarol team in 2013 after 12 years of direct service and administrative duties at a suicide prevention, crisis intervention, and empathetic listening helpline that also served as a 2-1-1 information and referral service. As the Communications and Social Media Manager at iCarol, you’ll find her presenting Webinars, Tweeting, Blogging, Facebooking, and producing other materials that aid helplines in their work.
In her spare time, Dana enjoys birdwatching, gardening, animal caregiving, and spending time with her family.

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