New charts for referrals made to resources
We’re pleased to tell you there are three new charts available on the Statistics -> Analysis tool. Each of them gives you information about the resource referrals you have made to callers. Even better, they can be used in conjunction with all the powerful filters on the Analysis filter.
To see the new charts, click on Statistics, which will bring you to the Analysis tool. Then click on Chart Type to choose one of the new charts.
iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…