New Helpline? Member of THA? Start right with the benefits from iCarol.1Life, a new helpline in Ireland, has received the ‘start right’ programme benefits from iCarol. About 1Life 1Life is a dedicated 24 hour free-phone national suicide prevention helpline in Ireland that began service in November 2009. Their telephone system routes calls amongst six centres with numerous staff, contract counsellors and professional volunteers. With greater expansion and increased recruitment planned, 1Life quickly realized that a manual, paper-based process is not sustainable and sought for a robust and efficient alternative. Found solution with iCarol, Start Right programme During their search, they heard about iCarol through The Helpline Association and their special Start Right programme. Via this special partnership, help lines in that are members of THA and in operation for less than one year qualify for a waiver on the standard iCarol setup fee. After seeing a brief demonstration of iCarol they were convinced it was the right choice for them. After several months of operation, 1Life now has 31 staffers and use a wide range of the iCarol features: Call report logging Repeat caller profiles Follow up tasks and scheduling Service provider database News announcements feature. Client feedback “The iCarol interface has already made a huge difference to us here in 1Life. Workers share real time call information with colleagues across the country. Such an efficient and comprehensive tool is essential for our work and has allowed us to implement our comprehensive policies, procedures and interventions with great ease. We are also looking forward to working with iCarol in the coming year to extend our services to other support mediums; hopefully we will ultimately reach more people when then may need us most.” – Ciarán Austin, Helpline Manager.
Jackie co-founded iCarol in 2004 after working as a helpline volunteer at a Distress Center in Canada . With a background in Engineering, Technology and Marketing, Jackie is COO and Director of Marketing for iCarol.
iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…