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New report: Most Recent and Next Shift

You can now see the most recent, and next upcoming shift for each of your people. On the Statistics page, go to Staff & Volunteers and click on the Recent & Next Shift report. This should help you see when it has been a while since someone has served on a shift.

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iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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