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New reports help you see caller trends

The report previously called “Repeat Callers” is now called Calls from Callers, and includes call volume received from repeat as well as non-repeat callers. Also, get a handy list showing each call’s caller, phone worker, date/time and narrative – in the new Call Details report.

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iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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