Welcome, Attendees of the National Sexual Assault Conference!
At iCarol, we understand that people who have experienced sexual assault, rape, intimate partner or domestic violence, abuse, and other violent crimes may experience myriad complex emotions — fear, shame, self-blame, anger, shock and confusion to name a few. Because of this, many survivors suffer in silence. Thankfully, organizations around the world like yours are working to build safe places for these survivors to be able to break through their walls of silence so they can share their stories, work through their experiences and start to heal. iCarol has learned that in order to best serve survivors, these organizations need access to a host of reliable and helpful tools. We have seen that many survivors are uncomfortable making first contact over the phone, so offering multi-channel access is key, such as also offering live chat, texting, or online intake or service requests. Survivors confide in those they reach out to and provide sensitive personal information, so there exists an obligation to protect privacy and honor confidentiality agreements using highly secure online systems. Additionally, organizations need to report on client outcomes and be able to show impact and prove their value in order to continue serving their community for a long time to come. With iCarol software, the only technology platform built specifically to meet the needs of crisis centers and others that are in the business of building safety nets for their communities, you will have the tools to walk with survivors beyond the breakthrough and onward along their path of healing.
Resources for you
Blogs, white papers, and webinars that help you in your work
Survivors need to access your services in the ways that work best for them. Depending on personal preference, convenience, availability, and a desire for privacy or anonymity, those communication preferences are going to vary. To help the most people and serve them well, you need to expand
your reach to include contemporary and in demand communication channels like live chat, texting, and self-service options. iCarol is a contact center software that allows you to document any interaction with a client, regardless of contact method, using forms that you customize to collect exactly the data and information you need to track and report on later. With iCarol you can place a live chat portal on your website and have conversations arrive directly into that same system. Set up a new texting number, or text-enable your existing number, and have those conversations flow through your iCarol queue as well. Do you offer online screenings, intake forms, or want to offer a web-based or mobile app resource search to your community? iCarol helps you provide those services, too. Regardless of the method clients use to engage with you, your volunteers and staff utilize the same secure and user friendly platform to engage with them, improving service delivery, saving time, and meeting people where they are using the methods they prefer. Read more… | Read less.
Protect Sensitive Client Information
In the process of contacting your service, survivors trust you with highly private and sensitive information about themselves and their experiences with assault and sexual violence, and we understand your ethical and legal obligations to them. It’s extremely important that this information
be kept secure, protected, and only accessible by people with the proper authorization. When logged into iCarol you’ll feel confident knowing your experience is locked using state-of-the-art encryption and highly secure data storage. You’ll never worry about non-compliance with privacy laws or unauthorized access to this sensitive data. You’ll grant authorized volunteers and staff specific security permissions that control what they can see and do while logged into your system. And while our web-based software can be accessed from anywhere with an internet connection, you can also ensure that only on-site staff can access secure client if you choose to restrict access to that data from off-site locations.
We also support you in your mission to follow best practices concerning data collection — you have complete control over what data you choose to collect from people in need, and you can set your system to automatically destroy personally identifiable data, if you collect any, on a recurring and automatic basis. You can also choose to have Chat or SMS/Text transcripts be destroyed as soon as the conversation ends, or preserve them, safely and securely in the system, until you choose to digitally shred them. We understand that nothing is more important that protecting your clients’ confidentiality, so iCarol delivers with the best data security available in today’s market. Read more… | Read less.
Prove Your Value
Your organization makes a positive impact in the lives of survivors every day — but how do you prove that to your CEO, Board of Directors, and funders? It starts with collecting meaningful data about each of your client interactions, across all your available communication channels. Because you can edit your data collection forms at any time, you can
be respond rapidly to developing situations that may change your reporting needs, or track when a media incident is influencing higher volume of contacts. With this information you can tell a captivating story using the dozens of statistical reports and other reporting tools found within your iCarol system. In addition to the variety of in-system reports, you can also export your data for offline analysis in other data analytics software. Reporting isn’t just limited to client interactions — show your Director or CEO the efficiency with which your service operates by reporting on all of your management activities such as trainings offered or volunteer hours and productivity. With these tools you’ll be able to respond to report requests with ease and speed, impressing both upper management and stakeholders, and proving to your community that your survivor serving support service is a worthy investment.Read more… | Read less.
“iCarol has been the best thing to happen to us to increase our efficiency and productivity at the Illinois Domestic Violence Hotline. We love our database and all that it can do for us and for our callers. Thank you, iCarol!” – Gwyn K., Director
Dial Help
Houghton, Michigan, USA
“Ask anyone here in our office and you will know I can talk all day about how incredible iCarol is.” – Kevin W., Program Director
