ONTX releases six months in review data

Dana March 1, 2016 Helplines, iCarol clients

These past six months, the Ontario Online and Text Crisis Services program has been in a soft launch phase, and on Monday in their monthly newsletter they released some initial data for that period.

Some key findings:

• Total chats and texts through January 31: 4,700
• 73% of visitors are under 25 years old
• Interpersonal and mental health issues were the most common topics of discussion
• Visitors are reporting a decrease in distress following their chat
• 55% of visitors said they wouldn’t contact someone else if they couldn’t reach ONTX

For a full look at the released findings click here, and for future updates be sure to sign up for Distress and Crisis Ontario’s newsletter by emailing your request to .

We thank them for sharing these findings — we are often asked by others looking to add online emotional support to their service what they can expect. Data like this is very helpful as other prepare to make the critical shift of bringing their services online.

Tags: helpline challenges, instant messaging, live chat, messaging, online emotional support, SMS, suicide prevention, texting

Dana

Dana (She/Her/Hers) joined the iCarol team in 2013 after 12 years of direct service and administrative duties at a blended 2-1-1/crisis intervention/suicide prevention center. As the Communications and Social Media Manager at iCarol, you'll find her presenting Webinars, Tweeting, Blogging, Facebooking, and producing other materials that aid helplines in their work.