Optimize your helpline website for your mobile phone callers
As more and more people use mobile phones, you want to ensure that they can see your website on it.Article from Idealware: Most mobile phones can view sites using the same HTML that you would use for regular websites So it’s very likely that people currently can see your website on their phone. However, mobile phones tend to intepret HTML standards much more harshly than other browsers, and mobile screens are tiny compared to a computer screen. So what your site looks like or whether anyone can actually use it on a phone is another story. There’s two possible ways to go to create a better mobile experience. You can optimize your current site so that it’s more viewable by folks on a mobile phone. This would mean making sure your code is compliant with XHTML standards and moving key content and navigation to the upper left — so it’s more likely to appear without a lot of scrolling. Highlighting the text that’s currently selected is also very important for mobile phones, as it’s often hard on these devices to tell exactly where your cursor is. If people on mobile phones are a key part of your website audience, you’ll be able to support them much better by making a mobile specific website. This would be a separate website, designed specifically for smaller screens, with less images and text, and to allow people to get the information they’re likely to be looking for faster. You could either have a separate URL for your mobile site (like mobile.idealware.org), or you can try to detect that a user is accessing your site through a mobile device, and show them the mobile optimized site accordingly. Read this complete article from Idealware that contains addtitional information on how to design a mobile website, usability guidelines for websites on mobile devices and Jakob Neilsen’s Alertbox: Mobile Usability.
iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…