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Outcome measurements help you know if your services make a difference for your client

As a Center Director you are faced with the challenge of showing the community, board and funders the impact and results being achieved by your non-profit contact center. Being able to have access to statistics that measure your outcomes is not only needed to satisfy the needs of others but it helps you to see if your programs really make a difference in the lives of people. United Way of America has published these useful articles at talks about the practical approach of measuring program outcomes. iCarol software helps you organize your call content and a lot of other helpline information so you can gather statistics and create powerful reports that helps you demonstrate the value your help line is providing in your community. Click here to learn more about iCarol statistics and reporting features.    


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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