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Looking back on our trip to Detroit

Written by Dana on October 27, 2015. Posted in Events, Helplines, iCarol, iCarol clients

…the Marriott website Attending these conferences serves a couple of purposes for us. It gives members of our team a chance to meet in person to work on projects that…

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10 Reasons to add Live Chat or Texting to your service

Written by Dana on August 9, 2016. Posted in 211 and Resource Referral, Helpline Best Practices, Helplines, iCarol, iCarol Features, Enhancements, and Updates

This post was so popular, it’s found a new home on our site! Click here to read 10 Reasons to add Live Chat or Texting to your service….

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Our next Quarterly Enhancement Webinar is next week!

Written by Dana on December 30, 2015. Posted in Events, iCarol, iCarol Features, Enhancements, and Updates

…click the link below to register. Can’t join us on the 6th? The webinar recording will be up on our site shortly after the webinar ends. Click here to Register…

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Coming soon: Non-admin users to see release information and history

Written by Dana on April 1, 2016. Posted in iCarol Features, Enhancements, and Updates

A user’s security level controls what they can see and do while signed in to iCarol. There are five basic security settings you can assign to any user, ranking from…

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iCarol and 988

Written by Dana on October 14, 2022. Posted in

…and maintain a database of service providers to provide as resources to people in need Dispatch Crisis Intervention Teams to assist people on-site Coordinate entry with appropriate services such as…

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Site Monitoring

Written by iCarol on October 22, 2013. Posted in

…center, and by an independent third party (SiteUpTime.com) so that we are sure to be the first ones to know of any issues affecting system availability. Want to know more…