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What is Helpline Management Software

…channels like text, chat, and online databases. This shift has been underway for several years already. We believe iCarol is the most advanced system in the world for non-profit helplines,…

Flexible Public Web Forms

With iCarol’s Flexible Public Web Forms, also referred to as Online forms, you can have stylized, fillable forms available to the public on your website. These are essentially a public-facing…

Software Features

…Staff Management More Online Shift Scheduling More Statistics & Outcome Reporting More Data Management More Collaborating With Partners More Security & Reliability More Training and Support More What Is Contact…

Training and Support

…trial kick-off webinar, various ongoing training media, webinars, and more. Read More Online Case Management Our users receive a quick response when they need our help — our friendly staff…

iCarol Optional Upgrade Features

Enhance your iCarol system with any of the following exciting upgrades. iCarol Messaging  Interact with clients via online channels like live chat, texting/SMS, email and more. (Per-message charges may apply…

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