Where to Find Help when Using iCarol
…helplines, such as Bell Let’s Talk Day, as shown above. Blogs topics may include industry trends or news and events, helpline best practices, iCarol product and feature updates, new case…
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CONTACT Care Line opens new call center
In December we passed along the news that our friends at CONTACT Care Line would open a new call center this year. We’re excited to convey an update that the…
Happy New Year from iCarol
…while collecting and sharing important data to prove impact that drives creation of new services and the funding to make it happen. As a result, we’ve received more requests than…
New features recently released
…but most exciting of all we add new tools and features. In recent weeks we’ve added three new features that I’d like to tell you about. If you’re an iCarol…
SAMHSA releases new funding opportunities, data
The Substance Abuse and Mental Health Services Administration (SAMHSA) recently announced several funding opportunities as well as new data available for review. SAMHSA to award nearly $1 billion in new…
iCarol Messaging Tools That Improve Your Crisis Intervention Service
…to set up a new text or chat service aimed specifically at teens. Using “Portals” iCarol can separate these new programs from the rest of your messaging platform. This program…
Integrations and Collaborations
…provider of services. How to Identify and Build Partnerships Successful partnerships can solve problems, create new opportunities, reduce costs and build strong, resilient networks. You can increase the likelihood of…
Chat, SMS/Texting, Self-service
…in a live chat over the web. If you want stay relevant and reach everyone in need of help, you must offer your services over these new channels in addition…
The terms they are a changin’ – an update on going beyond “calls”
…needs. What is changing? After surveying our clients and having internal discussions, we have settled on some new terminology to transition to: Current term New term(s) Calls (as seen on…
A Special Message to iCarol Users as 2017 Comes to a Close
…updated with new bug fixes or features. Our plan is to grow the number of automated cases to cover more and more of iCarol, thereby relying a little less on…
