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Parents Anonymous Adopts iCarol Software to Support Expanded Hours and Services

iCarol recently welcomed Parents Anonymous® to our family of customers. Founded in 1969, Parents Anonymous® delivers meaningful parent leadership, effective mutual support, Successful Shared Leadership®, and long-term personal growth and change for parents, children and youth, through their numerous programs.

Parents Anonymous® adopted iCarol software for use in their National Parent Helpline, which provides parents with emotional support from trained Advocates, to help them become empowered and stronger parents. Parents Anonymous® also operates the California Parent & Youth Helpline® which was launched in partnership with California Governor Gavin Newsom as part of his initiative to address the impacts of COVID-19.

As parents navigate new and difficult challenges, Parents Anonymous® has expanded the helpline’s hours of operation and the types of helpline services available to meet parents’ needs while coping with the impacts of COVID-19. The iCarol software has helped Parents Anonymous® carefully collect critical data that enables them to deliver services and conduct necessary reporting. They are using iCarol’s integrated SMS/Texting capabilities to meet parents on the convenient communication channels they need most while kids’ normal routines are disrupted and parents are juggling varied and competing responsibilities. Parents Anonymous® has made it even easier for parents to reach them by text-enabling their existing, well-known national helpline number, allowing parents to text the same familiar number that is used for voice calls. And connecting parents with the resources and referrals they need is now a streamlined process, regardless of whether a parent reaches them by phone or SMS/Texting, thanks to iCarol’s integrated resource and referral database.

Now, more than ever, parents need emotional support, education, and information, and so we are honored and proud to be working with this premier family strengthening organization. For more information about Parents Anonymous® visit www.parentsanonymous.org.

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