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Coming in Q4 2020 – Provider Portal

iCarol’s Wait Lists and Capacity tracking empowers your organization to play a more active role in managing a help seeker’s progress towards meeting their needs, and engaging in closed-loop referral processes and no wrong door initiatives.

Want to receive capacity directly from your community partners or electronically send referrals securely in a closed-loop referral initiative?

Take your partnerships to the next level by adding on the Provider Portal feature. The Provider Portal complements Wait Lists and Capacity tracking by inviting community-based organizations to directly access the referrals made to them, update their status and update their program’s capacity right within in your iCarol system.

With the Provider Portal, service providers are provided limited, secure access to your iCarol system:

    Obtain and review the referrals you made to them from wait lists
    Input live updates on their program’s capacity
    Update the statuses of referred help seekers

You will be able to:

    Control who can access this information
    Monitor the changes and updates made by the provider
    Change or revoke access at any time
    Report on outcomes as reported back to you on the referrals you provide

When a provider directly updates their program’s capacity and the referred clients’ statuses, your volunteers and staff are free to focus on direct service or other tasks. This direct data entry by the provider also ensures accuracy of the capacity and wait list statuses.

Wait Lists and Capacity, and the Provider Portal, are coming to iCarol in Q4 2020. For more information please contact us!

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