Keeping records and documentation of your interactions with consumers is the key to good customer service as well as accurate data and reporting.

With iCarol’s configurable Contact Forms, you can document each interaction and collect consumer data for VOCA, VAWA, and other reports. For clients or repeat user of your services, iCarol Profiles keep demographic and other chosen data consistent with each interaction, and preserve an ongoing record of the client’s needs, referrals made, and more.

Does your service make warm referrals or transfers, coordinared intake, or work closely with other entities like sending volunteers to offer support during forensic exams?

With iCarol you can make direct referrals to your partner agencies or create workflows for dispatching services. You can also create waitlists or queues and maintain service provider capacity information, with all involved parties updating progress and outcomes along the way.

Survivors trust you with highly private and sensitive information about themselves and their experiences with violence or abuse, and we understand your ethical and legal obligations to them. It’s extremely important that this information be kept secure, protected, and only accessible by people with the proper authorization.

iCarol provides best-in-class security with the ability to configure data retention rules that align with your policies.

People need to access your services in the ways that work best for them and their comfort level. Depending on personal preference, convenience, availability, safety, or the need for privacy or anonymity, those communication preferences are going to vary. To help the most people and serve them well, you need to expand your reach to include contemporary and in-demand communication channels like live chat, texting, and self-service options.

With iCarol, you can provide services through Live Chat, 2-way SMS/Texting, accept applications or intakes online.