iCarol Technology Solution Grants help eligible iCarol customers access select iCarol products at no cost for a limited period, allowing organizations to pilot new technology, build operational capacity, and gather the data needed to demonstrate impact and secure future funding.

We created this program to address a common challenge faced by nonprofits and social service organizations: proving the value of a solution before funding is available to purchase it. Through the grant, organizations can test specific iCarol features in real-world environments, measure outcomes, and build a stronger case for long-term investment. Applications are accepted year-round, and interested organizations can learn more and apply through the iCarol Technology Solution Grant Program.

Below are resources to help you clearly answer questions about iCarol’s technology, security, and system capabilities when preparing your proposal.

iCarol Security

• iCarol is hosted on Microsoft Azure, leveraging enterprise-grade cloud security and compliance protections.
• Data in iCarol is encrypted both in transit and at rest.
• iCarol signs a HIPAA Business Associate Agreement (BAA) with all customers.
• iCarol staff complete regular HIPAA and security training, including programs through our parent company, Harris Computer Systems.
• iCarol is SOC 2 Type II and ISO compliant and has its SOC2 Type II attestation.
• iCarol has undergone NIST 800-53 Revision 5 (R5) security assessments.
• iCarol Systems are monitored 24/7/365 for performance, outages, and security issues.
• To sign in to iCarol, Multi-factor authentication (MFA) is required, with optional single sign-on (SSO).
• iCarol employs strong password policies with password changes required periodically.
• iCarol sessions will timeout after a period of inactivity.
• iCarol uses role-based access controls allow organizations to manage user permissions in detail.

Data ownership

iCarol customers own the data they enter into the system. Authorized users can export this data for offline use at any time.

Data Storage

iCarol systems and data can be hosted in Canada or the United States.

HIPAA Compliance

iCarol is well acquainted with privacy laws like HIPAA (US), PIPEDA (Canada) and Data Protection Act and GDPR (UK and Europe). iCarol employs safeguards and processes to help you customers maintain compliance with these laws, and will sign needed agreements asserting its role in your compliance with them.

iCarol is owned by Harris Computer Systems which provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Along with other Harris Business Units who manage Personal Identifiable information (PII) and Personal Health Information (PHI), iCarol performs annual Risk Assessments with the Harris Security Team. The Security Team monitors the timeline to address any identified mitigation activities. iCarol also works with Harris’ legal and compliance teams on any questions related to HIPAA compliance. iCarol provides the tools for its customers to operate their businesses in a HIPAA compliant manner. iCarol signs BAA agreements with each customer organization who plans to use iCarol to store PII and PHI.

Software Releases

As a web-based SaaS system, iCarol handles all software updates. iCarol deploys releases to iCarol regularly to add new features, adjust functionality, and do other maintenance. Version releases are transparent to system users and no downtime is required to deply routine release updates.

Software Maintenance

iCarol conducts routine maintenance at least monthly and provides at least a 5 day notice of maintenance whenever possible, and most maintenance requires zero downtime.

Hardware Requirements

There are no minimum memory, storage, processor, hardware, operating system, software, performance or network requirements for a device. iCarol recommends accessing the system through cable, DSL, or fiberoptic network for best speeds, via hardwire, Wifi, or mobile 5G service.

Web Browser Requirements

Authorized users can access iCarol from any computer or device that is connected to the internet and running a web browser. This includes (but is not limited to) computers devices running Windows, Apple Macintosh, Linux, as well as devices like iPads and other tablets, smartphones, or those running Android, Windows Phone, Palm/WebOS, Symbian and more.

iCarol can be accessed from web browsers that support TLS 1.2 For the best, security, performance, and less likelihood of errors, iCarol recommends that customers keep updated with the latest web browsers, especially wherever someone may be entering Contact Forms.

Support

iCarol users can access myriad support documents and training videos 24/7 from within iCarol. Our responsive support team assists with inquiries Monday through Friday from 8am-8pm Eastern, and 12-5pm on Saturdays and Sundays. iCarol users submit inquiries through the iCarol webapp in the support ticketing system, by email, or by live chat.

iCarol has protocols in place to address urgent issues outside of the normal support hours. Certified professionals monitor the site 24 hours a day, 7 days a week, 365 days a year so they can quickly and immediately resolve outages or performance issues when they rarely occur. The iCarol Support Team has procedures for checking the support case queue outside of normal support hours, to check for urgent inquiries.

System User Limits/Licenses

Need information about specific iCarol capabilities?

While logged into your iCarol system, in the main left menu, click the ‘Help’ button. This will take you to the iCarol Help Center. The Help Center contains hundreds of searchable knowledge base articles that provide information about iCarol’s tools and capabilities.

If you do not find the answer to your question there, our Support Team will be happy to help you. You can open a ticket within the iCarol Help Center.