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Search your referral database for exactly the resource you need – by name, in a particular field, and even by unique identifier.

Sometimes when you’re searching your referral database for a service provider, you have a rather precise notion of how to find it. In addition to the suite of excellent tools and filters you can use in iCarol, don’t forget about these gems that many of our clients find helpful: Searching by name – as you type into the search box, iCarol will suggest resources whose names contain the word or phrase you are typing. Searching in a particular field – in addition to searching the name fields for a resource, you can expand your search to all fields….and now you can also target your search for a word or phrase in a particular field, like Eligibility or Documents Required. Searching by unique identifier – every resource record in iCarol has a unique identifier that is visible when you are viewing or editing it. Simply type that number into the search box and iCarol will bring you right to it.


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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