See current referrals made
If you’ve made referrals while entering a call report, you’ll now see them listed in the top right corner of the screen. That way, if you want to remember or even see the referrals you’ve already made to the caller, you have quick access to them.
iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…