Aging and Disability Services, Area Agencies on Aging, and ADRCs

Provide Accurate, Reliable Information

Aging in place is proven to be the best option for older adults or individuals with disabilities. Family members, caregivers and others are connecting with you looking for direct services and accurate referrals to other community-based organizations (CBOs) that support independent living. Keeping information about available services up to date is a large task that can take hundreds of hours, or more, depending upon the size of your community and available services. iCarol provides many solutions to common challenges experienced by aging and disability-related information and referral centers. With iCarol, you can build an inventory of services to refer people to, in records that store all the necessary information about the referral, the services provided, how to contact them, eligibility requirements, and more. Whether you curate listings of dozens or thousands of community-based organizations, iCarol can scale with your needs. Are following established information and referral standards important to you? Our platform is built with Alliance of Information and Referral (AIRS) standards in mind, helping you keep resource records organized and fitting within a hierarchy that supports AIRS Accreditation. Allow people in need to search and explore your database of community resources, providing options for those who prefer self-service over making a phone call or connecting with you by other means. Ensuring resource data is kept up to date has historically been a daunting task, but iCarol slashes the time it takes to ensure record accuracy. Our verification tools allow you to send emails to resource record contacts, provide them with a secure way to view their current record and then send you suggested updates. Resource Managers can then review, edit, and apply updates to the database without ever leaving iCarol. Could your partners and other contact centers benefit from access to your resource listings for their help seekers? With iCarol you can contribute resource data to third party databases and other inventories as well, making you the one true source of community data and opening new revenue streams for your organization, while helping even more people in need. Read more…  |  Read less.

Invite and Document Interactions Through Multiple Channels

Unlike past generations, today’s older adults, individuals with disabilities and their caregivers are no strangers to technology. In fact, most embrace it. They text with their family members, join Facebook and other social media platforms to stay informed on the lives of their grandkids, and use patient portals to keep track of medical appointments. The convenience technology affords should extend to their experience connecting with your organization, especially in today’s world where social distancing is required, and even more important for the help seekers you serve. With iCarol you can invite older adults, individuals with disabilities, and their caregivers to engage with your service and explore other available resources online. Offer tools such as online screenings and intakes that allow help seekers to request services, while keeping collected data and information consolidated to one technology platform for Social Determinants of Health insights and other reporting needs. Use iCarol to combat social isolation by providing incoming or outgoing telephone reassurance or warmline services by phone or SMS/Text. Streamline intake for your help seekers with the ability to make and track warm referrals to your partners. Read more…  |  Read less.

Manage Wait Lists, Track Capacity and Report On Outcomes

Data is showing time and again that an individual’s environment, education, employment, access to quality healthcare, and socioeconomic status, affect their overall health even more than their genetic makeup. With this information, health care organizations are beginning to see the importance of learning and assessing one’s Social Determinants of Health, and connecting their patients and clients with community-based organizations that can meet the needs of the whole person. Now more than ever, you are being asked to not only provide initial referrals but also track whether the clients’ needs were met and if they received assistance or still need help. With iCarol you can assign a help seeker to one or more lists for services and track their status with these programs. Invite community organizations to connect with you through iCarol’s provider portal, where they can share live updates on their program’s capacity, obtain direct referrals from your wait list, and provide feedback on services provided. This effectively ensures No Wrong Door access to services for your community members as well as the ability to provide closed-loop referrals with documented outcomes. Read more…  |  Read less.

Ventura County Area Agency on Aging

California, USA

“I wanted to let you know that we have just completed our implementation of iCarol and had an excellent experience with Carmen. Carmen guided us through the process with care, clearly communicated at every step along the way, and shared best practices from other organizations. She assisted in troubleshooting when difficulties arose, and escalated to the right team to resolve those issues. I am confident that the few remaining questions will be resolved in a similar fashion. I have been through other database implementation processes in my career, and this was by far the best. Thank you for employing such competent staff!”
– Ben Rhodes, PhD
Direct Programs Operations Manager

The Help Center

Bozeman, Montana, USA

“iCarol’s Outbound Calls feature allows our staff and volunteers quick and easy access to our Telecare client list, homebound seniors whom we call daily for a check-in and medication reminders. We love it.”
– Kate R., Program Manager