Organizations serving older adults and their caregivers must serve a rapidly growing population whose experiences and expectations vary wildly from the generation that came before. Agencies must adapt their services to meet the needs of an active generation that embraces technology, and is willing to go digital when exploring the resources and services available to them. Not only do such services need to meet these individuals where they are, but they must also engage digitally with their partner organizations and community based organizations so that they can coordinate care, provide wraparound services, ensure close-loop referral tracking, and practice No Wrong Door philosophies to accessing services.
“I wanted to let you know that we have just completed our implementation of iCarol and had an excellent experience with Carmen. Carmen guided us through the process with care, clearly communicated at every step along the way, and shared best practices from other organizations. She assisted in troubleshooting when difficulties arose, and escalated to the right team to resolve those issues. I am confident that the few remaining questions will be resolved in a similar fashion. I have been through other database implementation processes in my career, and this was by far the best. Thank you for employing such competent staff!”
– Ben R., PhD Direct Programs Operations Manager
“iCarol’s Outbound Calls feature allows our staff and volunteers quick and easy access to our Telecare client list, homebound seniors whom we call daily for a check-in and medication reminders. We love it.”
– Kate R., Program Manager
