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Aging and Disability Services, Area Agencies on Aging, and ADRCs

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Aging and Disability Resource Centers, Area Agencies on Aging, and other organizations serving older adults or individuals with disabilities face never seen before challenges. They must serve a rapidly growing population whose experiences and expectations vary wildly from the generation that came before. Today, agencies need to adapt their services to meet the needs of an active generation that embraces technology, is willing to go digital when exploring the resources and services available to them and are dealing with social distancing requirements. Not only do such services need to meet these individuals where they are and on the communication channels they prefer, but they must also engage digitally with their partner organizations and community based organizations so that they can coordinate care, provide wraparound services, ensure close-loop referral tracking, and practice No Wrong Door philosophies to accessing services.

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Software for Aging and Disability Services
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Working With People Living With Disabilities
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Why use iCarol?

information and referral

Provide Accurate, Reliable Information

Aging in place is proven to be the best option for older adults or individuals with disabilities. Family members, caregivers and others are connecting with you looking for direct services and accurate referrals to other community-based organizations (CBOs) that support independent living. Keeping information about available services up to date is a large task that can take hundreds of hours, or more, depending upon the size of your community and available services. iCarol provides many solutions to common challenges experienced by aging and disability-related information and referral centers. With iCarol, you can build an inventory of services to refer people to, in records that store all the necessary information about the referral, the services provided, how to contact them, eligibility requirements, and more. Whether you curate listings of dozens or thousands of community-based organizations, iCarol can scale with your needs. Are following Read more…  |  Read less.

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Invite and Document Interactions Through Multiple Channels

Unlike past generations, today’s older adults, individuals with disabilities and their caregivers are no strangers to technology. In fact, most embrace it. They text with their family members, join Facebook and other social media platforms to stay informed on the lives of their grandkids, and use patient portals to keep track of medical appointments. The convenience technology affords should extend to their experience connecting with your organization, especially in today’s world where social distancing is required, and even more important for the help seekers you serve. With iCarol Read more…  |  Read less.

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Manage Wait Lists, Track Capacity and Report On Outcomes

Data is showing time and again that an individual’s environment, education, employment, access to quality healthcare, and socioeconomic status, affect their overall health even more than their genetic makeup. With this information, health care organizations are beginning to see the importance of learning and assessing one’s Social Determinants of Health, and connecting their patients and clients with community-based organizations that can meet the needs of the whole person. Now more than ever, you are being asked Read more…  |  Read less.

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Hear From Your Peers

Ventura County Area Agency on Aging

California, USA

“I wanted to let you know that we have just completed our implementation of iCarol and had an excellent experience with Carmen. Carmen guided us through the process with care, clearly communicated at every step along the way, and shared best practices from other organizations. She assisted in troubleshooting when difficulties arose, and escalated to the right team to resolve those issues. I am confident that the few remaining questions will be resolved in a similar fashion. I have been through other database implementation processes in my career, and this was by far the best. Thank you for employing such competent staff!”
– Ben Rhodes, PhD
Direct Programs Operations Manager



The Help Center

Bozeman, Montana, USA

“iCarol’s Outbound Calls feature allows our staff and volunteers quick and easy access to our Telecare client list, homebound seniors whom we call daily for a check-in and medication reminders. We love it.”
– Kate R., Program Manager



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