Setting up your Opt-out SMS messages
As we’ve discussed in our recent webinar and white paper, an important aspect of staying compliant when texting is to ask permission of the help seeker, and to put in a STOP message to enable texters to opt-out of text conversations. As a result, all U.S.-based organizations should have their first, outbound text message configured similar to the one below:
“[Name and location of organization] Welcome! Do you give your consent to text you? Reply yes to continue, STOP to cancel. Message & data rates may apply.”
We’ve made it easy for you to set it up in iCarol. Here’s how:
1. Select ‘Messaging’ on the Left Hand Menu
2. Click on the SMS/Texting link on the upper right hand side of the screen
3. Look for “Settings for SMS”. There will be a new pull-down menu for your portals. It will automatically be set for “default”. Select the portal for which you wish to configure the message. If you only have one, there should only be one named choice in the pull-down list.
4. Your first, automated message to the texter can be configured in a new field, labeled “SMS Initial Message.”
5. Once you’ve configured the message, click the Save Settings button at the bottom of the screen.
Don’t forget that SMS messages have a maximum of 140 characters in the U.S.! Many organizations use abbreviations for some of the wording. You may have to play with your initial message configuration to get it under the character limit.
Note that future updates to the iCarol system will include making the Initial message field a required one for U.S.-based organizations. This will help ensure you don’t forget to configure the message.
For any questions on the configuration options, please contact Support via the Help Page within iCarol.
Rachel Wentink is Vice President of Operations at iCarol