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  • iCarol Software Features

    Contact Management

    Customizable forms allow calls, chats or other types of contact to be logged and organized within iCarol for easy and secure access and analysis.

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Contact Management

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Document Contacts

Tighten up your service delivery with an efficient system for logging client interaction content and times, locating referral information quickly while on a call or in-person visit, and effectively analyzing helpline data for accurate reporting.

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calling logging software

Contact Form Editor

You have near-complete control over the content of your data collection forms. You can set up the exact data fields and arrange those fields how you’d like on your data collection forms.

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Follow Ups

Schedule follow-ups to advocate for your callers and track time spent on these call-related activities.

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call management software

Profiles

Keep track of your repeat callers and other clients with Profiles that give updated instructions to your volunteers and staff, so they can always be sensitive to current needs and issues.

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iCarol Call Logging

Outbound Calls

Many helplines arrange to have someone on their team call people on a regular basis to check on their welfare. iCarol makes it easy to coordinate these programs.

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iCarol Call Management

Multiple Contact Forms

Create multiple contact form types for the different services or programs at your organization. When it comes time to document any interaction, use a form that documents the specific and necessary information for that contact.

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Call Management and Logging Software

Linking Forms (e.g. Assessments)

Create a link from one Contact Record to another in order to keep track of related calls — such as a main intake call that leads to a suicide assessment.

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Call Logging

Quality Surveys

Conduct follow-up quality surveys a few days or a few weeks after an call, to assess whether the service was useful, for quality assurance, or outcome gathering.

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iCarol Call Management Software

Manager Feedback

With the ability to make comments and suggestions directly in contact records, you can give your volunteers and staff feedback to help them continually improve their skills (and by extension, your service).

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Searchable and Printable Contact Records

Search contact records using multiple parameters in order to find specific records. Compile up to 100 records into a list that can be downloaded as a searchable PDF.

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iCarol Online Form

Online Forms

iCarol supports contact with your community through a variety of channels including calls, live chat, texting, web searches of your resources, and more. Another way you can engage with your community is through Online Forms.

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risk assessment

Built-in Assessment Tools

Our powerful assessment tools will help your volunteers and staff feel supported, equipped, and confident when working with callers at risk for suicide, homelessness, or becoming a victim or perpetrator of abuse. These customizeable assessments can be tailored to assess risk in any number of different areas of concern. Built-in gauges weigh risk according to your own criteria.

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Testimonials


Didi Hirsch Suicide Prevention
Los Angeles, California, USA
"iCarol is the most innovative and comprehensive software for help lines. Their team has been incredibly easy to work with." - Lyn M, Director

Related Software & Features

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    Searcheable Resource DB
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    Email or Text a Referral
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    Analysis
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    Resource & Referral Statistics
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    Follow up Statistics
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    Import Caller Profiles
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    Export Data to Excel
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    Additional Programs
  • iCarol Features and Software
    Accessing Referral Resources
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    Call Report and Statistics
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    Administrator Tools
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    Import Past Call Logs
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    Restrictions & Certifications
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    User security levels
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    Call Data Retention/Shredding
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    Data Encryption
  • iCarol Features and Software
    Automatic Sign Out

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