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Follow Ups


Often, an initial call will result in the need to schedule a follow-up, but keeping track of follow-up calls can be tricky. iCarol allows you to schedule optional follow-up calls after each call, and those follow-ups can be assigned to the original phone worker or a different one.

Follow-up call appointments contain relevent detailed information about the task, the subject and any important notes. There is no limit to the number of follow-up activities that can be attached to a call. As follow-up activities are due, they will be highlighted in the main Calls page on the Follow-up Menu until they are closed out manually.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com


Didi Hirsch Suicide Prevention
Los Angeles, California, USA
"iCarol is the most innovative and comprehensive software for help lines. Their team has been incredibly easy to work with." - Lyn M, Director

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