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Quality Surveys

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Tracking the quality of your service as well as the quality of the services to whom you refer your clients can be very valuable and help you improve and streamline your offerings. If you choose to enable the Quality Surveys feature, iCarol reminds your volunteers and staff to invite your clients to participate in a quick survey. You can schedule these reminders to appear to your volunteers and staff at the appropriate intervals.

When a client agrees to participate in a survey, iCarol will help your volunteers and staff schedule the survey follow-up contact, and will store and report on all surveys so that your Admins or Supervisors can run quick and easy statistics and reports on the results.

Want to know more about this or any other iCarol feature? Please contact us!

Testimonials


California 2-1-1
State of California, USA
"2-1-1 California’s network is pleased with its selection of iCarol as its new statewide data-sharing software solution. The plan to move 25 of our state’s 2-1-1s from operating on several different software programs to one solution has been well organized and executed. Everyone from iCarol’s tech support to management has been responsive and supportive throughout the entire process." - Lilian C., Program Manager

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