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Home  |  Software Features  |  Call Management  |  Quality Surveys

Quality Surveys

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Tracking the quality of your service as well of the services to whom you refer your clients, can be very valuable and help you improve and streamline your offerings. iCarol enables your phone workers to invite your callers to participate in a quick phone survey, which you can schedule at convenient intervals.

When a caller agrees to participate in a survey, iCarol will automatically scheduled the survey call, and will store and report on all surveys so that your admins can run quick and easy statistics and reports on the results.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com

Testimonials

Access to Care Hotline, Kern County Mental Health
Bakersfield, California, USA
"The iCarol program is incredibly user friendly and has helped our call center with simplifying scheduling, enhancing our data management, and creating a comprehensive resource database. We could not be more pleased with the product or the fantastic customer support!" - Meghan B, Supervising Clinician

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