Searchable and Printable Contact Records
Many helplines encourage all volunteers and staff to read through completed documented interactions when they arrive for a shift, so they can be aware of the latest activity coming in to the organization. Depending on how you assign access rights to users, you can give your workers the ability to look up and view their own and others’ completed Contact Records from a certified computer. Authorized users can review all recently logged interactions in a centralized location, as well as search for specific records based on certain criteria. You can also enable and disable the ability of individual users to view or print out records.
Want to know more about this or any other iCarol feature? Feel free to connect with us!