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Telephony Integration

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Intelligently route your incoming calls to your available phone workers with pre-populated contact forms that show pivotal caller information as soon as the call is connected. This powerful call-handling feature syncs up recognized phone numbers with existing caller data and alerts the phone worker if there are any crucial instructions that pertain to that caller.

Call features that can automatically appear with a call include the caller’s profile, past calls and any resource referrals previously given, along with prior notes on the caller. You can choose to hide sensitive information—such as the caller phone number—from staff. Data entered by your caller during their time in the phone tree/IVR can also be passed through and pre-populate your forms as well.

Want to know more about this or any other iCarol feature? Feel free to connect with us.

Testimonials

Montana 2-1-1
State of Montana, USA
"We have found the iCarol system very easy to use and are pleased with the many features that make the call, center managment and reporting much easier." -Jim M., Director
"One year in to using the iCarol, we are really pleased with it.  Your people were very thoughtful in how they approached our specific needs and we now have a system that is incredibly streamlined and efficient without having had to compromise on our specific requirements." - Casey G, Program Manager

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