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Contact Record and Statistics Collaboration With Partner iCarol Agencies

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Members of your network can access all contacts logged from a common repository within their own iCarol accounts. Central administrators can aggregate statistics for all contacts on the network, while each partner agency can isolate their own contact records for agency-specific statistics as well. This is a great feature for use in contract or disaster-recovery scenarios, situations where you are logging calls, chats, texts, and other interactions for a partner agency during their off hours, or disaster situations where extra service capacity is needed in a pinch.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com

Testimonials


San Luis Obispo 2-1-1
California, USA
"The iCarol team has been supportive and responsive in our transition, we’re looking forward to utilizing the features and tools that iCarol provides; having all the centers in our state using the same software will help us as a network to be stronger and perform better." - Kara E, Program Director

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"It’s really eye-opening to see the increase in the texts, chats, and calls that are coming in." - Hannah Wesolowsk… https://t.co/Vw7QIAntyh

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