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Contact Record and Statistics Collaboration With Partner iCarol Agencies

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Members of your network can access all contacts logged from a common repository within their own iCarol accounts. Central administrators can aggregate statistics for all contacts on the network, while each partner agency can isolate their own contact records for agency-specific statistics as well. This is a great feature for use in contract or disaster-recovery scenarios, situations where you are logging calls, chats, texts, and other interactions for a partner agency during their off hours, or disaster situations where extra service capacity is needed in a pinch.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com

Testimonials

Mental Health of Frederick County
Frederick, Maryland, USA
"iCarol is fabulous and super easy to use. My older volunteers learned in no time! Also the staff is very responsive and is happy to tailor things to your center’s needs." - Rachel L, Director

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