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Contact Record and Statistics Collaboration With Partner iCarol Agencies

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Members of your network can access all contacts logged from a common repository within their own iCarol accounts. Central administrators can aggregate statistics for all contacts on the network, while each partner agency can isolate their own contact records for agency-specific statistics as well. This is a great feature for use in contract or disaster-recovery scenarios, situations where you are logging calls, chats, texts, and other interactions for a partner agency during their off hours, or disaster situations where extra service capacity is needed in a pinch.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com

Testimonials

Family and Child Services - ContactLifeline
Albany, New York, USA
"iCarol helps centers organize everything from schedules to communications to call report to stats, in a very user friendly format that anyone can easily learn to use.  They have great, responsive customer service." - Jill O, Director

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