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Contact Record and Statistics Collaboration With Partner iCarol Agencies

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Members of your network can access all contacts logged from a common repository within their own iCarol accounts. Central administrators can aggregate statistics for all contacts on the network, while each partner agency can isolate their own contact records for agency-specific statistics as well. This is a great feature for use in contract or disaster-recovery scenarios, situations where you are logging calls, chats, texts, and other interactions for a partner agency during their off hours, or disaster situations where extra service capacity is needed in a pinch.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com

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Family Counselling Centre - Distress Line
Sarnia, Ontario, Canada
"Just want to express my appreciation to you for the support and direction provided to me by your staff. I’m loving iCarol more and more each day." - Donna, Executive Director

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