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Contact Record and Statistics Collaboration With Partner iCarol Agencies

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Members of your network can access all contacts logged from a common repository within their own iCarol accounts. Central administrators can aggregate statistics for all contacts on the network, while each partner agency can isolate their own contact records for agency-specific statistics as well. This is a great feature for use in contract or disaster-recovery scenarios, situations where you are logging calls, chats, texts, and other interactions for a partner agency during their off hours, or disaster situations where extra service capacity is needed in a pinch.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com

Testimonials

The Help Center
Bozeman, Montana, USA
"iCarol’s Outbound Calls features allows our staff and volunteers quick and easy access to our Telecare client list, homebound seniors whom we call daily for a check-in and medication reminders. We love it." - Kate R, Program Manager

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