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  • iCarol Software Features

    Configuration & Special Projects

    No two helplines are identical, which is why we engage our users in discussions on system configuration or special projects that will benefit our clients and improve our software.

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Configuration and Special Projects

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Administrator Tools

Use a comprehensive set of customization settings to define how you would like iCarol to function, with the option to reinforce most of your specific policies and practices.

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Telephony Integration

Collaborate with iCarol to integrate your call handling/telephone system directly and seamlessly into your iCarol system.

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iCarol Resource API

Give other software applications real-time access to your resource data in iCarol using the iCarol Application Programming Interface (API), for special projects such as creating mobile apps or custom-built websites.

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Import Data

Moving to iCarol from a previous software is easier than you think. We’ll provide templates and other tools to mitigate your data migration.

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Configuration and Special Projects

Enlist iCarol’s enthusiastic team to assist with system configuration, or create unique tools.

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Custom Reports

Bring together complex sets of data with a single mouse click.

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Custom Exports

Send data to external systems or partners on an ongoing basis.

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Testing System

Stage future changes to your iCarol system before making them go live.

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Language Conversion

Support your multi-language caller base with resource records stored in alternative languages, and the ability to toggle between languages in your call report form.

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Testimonials


California 2-1-1
State of California, USA
"2-1-1 California’s network is pleased with its selection of iCarol as its new statewide data-sharing software solution. The plan to move 25 of our state’s 2-1-1s from operating on several different software programs to one solution has been well organized and executed. Everyone from iCarol’s tech support to management has been responsive and supportive throughout the entire process." - Lilian C., Program Manager

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