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  • iCarol Software Features

    Resource Management

    Organize and quickly search your iCarol resource database by keyword, geography, agency, program or site; add mobile apps, live chat and web access to offer even better service delivery.

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Resource Management

For those facing a crisis, chronic health issue, or seeking other information, trying to navigate the various community organizations providing services can be overwhelming. And going it alone, without help from someone who knows the right processes and paths to take, complicates things further. Luckily 2-1-1 helplines, information and referral (I&R) services, child care resource centers, senior/aging services, and other organizations are there to guide help-seekers and connect them with assistance. When you provide accurate, reliable resource information to your community members on multiple channels, you’re reducing their frustration and increasing the chances of successful outcomes.

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Managing Resources

Organize, find, curate, and protect your nonprofit contact center’s information about community service providers with an easy-to-manage Resource Database.

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Connect People with Services

Filter resources geographically based on location or service area, so you can easily offer your clients relevant resources best suited to their location and needs.

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Self-service Web Searching

Offer multi-channel access to your services by allowing visitors to browse and search your database of community resources right on your website — helping them where they are through the methods they prefer.

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Email or Text a Referral

Follow up a verbal or chat resource referral to a caller with an email or SMS text so they don’t have to worry about writing it down or calling you back.

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Automated Verification of Resources

When it’s time to verify the accuracy of resources in your database, let iCarol send the requests for you by emailing your partner agencies directly and giving them the ability to request changes online, saving you hundreds of hours of time typically spent making phone calls for manual updates.

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2-1-1 Taxonomy and AIRS

Trust iCarol to stay current with the extended AIRS 2-1-1 taxonomy features and standards.

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Unmet Needs Tracking

It is vital that your community understand the needs your callers have, whether those needs are met or unmet, and the reasons why needs go unmet. iCarol lets you track all of these things seamlessly in your call report forms.

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Printable and Offline Resources

Export your resources into standard file formats like Microsoft Word and Excel that are browseable, searchable, indexed and ready for printing.

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Mobile Apps and Special Projects

Give other software applications or collaborators real-time access to your resource data in iCarol using the iCarol Application Programming Interface (API), for special projects such as creating mobile apps or custom-built websites.

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Testimonials

Access to Care Hotline, Kern County Mental Health
Bakersfield, California, USA
"The iCarol program is incredibly user friendly and has helped our call center with simplifying scheduling, enhancing our data management, and creating a comprehensive resource database. We could not be more pleased with the product or the fantastic customer support!" - Meghan B, Supervising Clinician

Related Software & Features

  • iCarol Features and Software
    Call Logging
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    Resource & Referral Statistics
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    Public Resource Statistics
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    Import Resources
  • iCarol Features and Software
    Export Data to Excel
  • iCarol Features and Software
    Accessing Referral Resources

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