
Resource Management
Organize and quickly search your iCarol resource database by keyword, geography, agency, program or site; add mobile apps, live chat and web access to offer even better service delivery.
Free Trial See All FeaturesFor those facing a crisis, chronic health issue, or seeking other information, trying to navigate the various community organizations providing services can be overwhelming. And going it alone, without help from someone who knows the right processes and paths to take, complicates things further. Luckily 2-1-1 helplines, information and referral (I&R) services, child care resource centers, senior/aging services, and other organizations are there to guide help-seekers and connect them with assistance. When you provide accurate, reliable resource information to your community members on multiple channels, you’re reducing their frustration and increasing the chances of successful outcomes.
Organize, find, curate, and protect your nonprofit contact center’s information about community service providers with an easy-to-manage Resource Database.
Read MoreFilter resources geographically based on location or service area, so you can easily offer your clients relevant resources best suited to their location and needs.
Read MoreOffer multi-channel access to your services by allowing visitors to browse and search your database of community resources right on your website — helping them where they are through the methods they prefer.
Read MoreFollow up a verbal or chat resource referral to a caller with an email or SMS text so they don’t have to worry about writing it down or calling you back.
Read MoreWhen it’s time to verify the accuracy of resources in your database, let iCarol send the requests for you by emailing your partner agencies directly and giving them the ability to request changes online, saving you hundreds of hours of time typically spent making phone calls for manual updates.
Read MoreTrust iCarol to stay current with the extended AIRS 2-1-1 taxonomy features and standards.
Read MoreIt is vital that your community understand the needs your callers have, whether those needs are met or unmet, and the reasons why needs go unmet. iCarol lets you track all of these things seamlessly in your call report forms.
Read MoreExport your resources into standard file formats like Microsoft Word and Excel that are browseable, searchable, indexed and ready for printing.
Read MoreGive other software applications or collaborators real-time access to your resource data in iCarol using the iCarol Application Programming Interface (API), for special projects such as creating mobile apps or custom-built websites.
Read More![]() | Kids Help Phone Canada "Our migration to iCarol was the result of a thorough and rigorous vendor selection process of 11 potential vendors. iCarol excelled with completeness of functionality, technology maturity and affordability. We strongly recommend that any distress or counselling contact centre look closely at iCarol – we doubt you’ll find a better match!" -Ted K., VP of Information Technology |