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  • iCarol Software Features

    Resource Management

    Organize and quickly search your iCarol resource database by keyword, geography, agency, program or site; add mobile apps, live chat and web access to offer even better service delivery.

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Home  |  Software Features  |  Resource Management

Resource Management

For those facing a crisis, chronic health issue, or seeking other information, trying to navigate the various community organizations providing services can be overwhelming. And going it alone, without help from someone who knows the right processes and paths to take, complicates things further. Luckily 2-1-1 helplines, information and referral (I&R) services, child care resource centers, senior/aging services, and other organizations are there to guide help-seekers and connect them with assistance. When you provide accurate, reliable resource information to your community members on multiple channels, you’re reducing their frustration and increasing the chances of successful outcomes.

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Managing Resources

Organize, find, curate, and protect your nonprofit contact center’s information about community service providers with an easy-to-manage Resource Database.

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Connect People with Services

Filter resources geographically based on location or service area, so you can easily offer your clients relevant resources best suited to their location and needs.

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Self-service Web Searching

Offer multi-channel access to your services by allowing visitors to browse and search your database of community resources right on your website — helping them where they are through the methods they prefer.

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Email or Text a Referral

Follow up a verbal or chat resource referral to a caller with an email or SMS text so they don’t have to worry about writing it down or calling you back.

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Keep Records Accurate While Saving Time

When it’s time to verify the accuracy of resources in your database, let iCarol send the requests for you by emailing your partner agencies directly and giving them the ability to request changes online.

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2-1-1 Taxonomy and AIRS

Trust iCarol to stay current with the extended AIRS 2-1-1 taxonomy features and standards.

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Google Mapping

Make recommending resources easy for your helpline workers by using Google Maps, which shows where all resources are located and lets workers choose the ones most convenient for callers.

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Printable and Offline Resources

Export your resources into standard file formats like Microsoft Word and Excel that are browseable, searchable, indexed and ready for printing.

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Unmet Needs Tracking

It is vital that your community understand the needs your callers have, whether those needs are met or unmet, and the reasons why needs go unmet. iCarol lets you track all of these things seamlessly in your call report forms.

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Mobile Apps and Special Projects

Give other software applications or collaborators real-time access to your resource data in iCarol using the iCarol Application Programming Interface (API), for special projects such as creating mobile apps or custom-built websites.

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Testimonials

London Lesbian and Gay Switchboard
London, United Kingdom
"From initial contact to implementation the staff at iCarol have been fantastic. The transfer of existing data went smoothly and the support we have received throughout the setup process was excellent. Our volunteers find iCarol easy to use, the reports it can produce are invaluable and it has enabled us to move into the area of ichat through the Instant Messaging module. Above all the friendliness and responsiveness of the staff team are what sets iCarol out from the rest - their aim is to make sure iCarol works for you in the way you want it to work." - Joe L, Co-Chair

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