Resource Management
Organize and quickly search your iCarol resource database by keyword, geography, agency, program or site; add mobile apps, live chat and web access to offer even better service delivery.
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For those facing a crisis, chronic health issue, or seeking other information, trying to navigate the various community organizations providing services can be overwhelming. And going it alone, without help from someone who knows the right processes and paths to take, complicates things further. Luckily 2-1-1 helplines, information and referral (I&R) services, child care resource centers, senior/aging services, and other organizations are there to guide help-seekers and connect them with assistance. When you provide accurate, reliable resource information to your community members on multiple channels, you’re reducing their frustration and increasing the chances of successful outcomes.
Managing Resources
Organize, find, curate, and protect your nonprofit contact center’s information about community service providers with an easy-to-manage Resource Database.
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Connect People with Services
Filter resources geographically based on location or service area, so you can easily offer your clients relevant resources best suited to their location and needs.
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Self-service Web Searching
Offer multi-channel access to your services by allowing visitors to browse and search your database of community resources right on your website — helping them where they are through the methods they prefer.
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Email or Text a Referral
Follow up a verbal or chat resource referral to a caller with an email or SMS text so they don’t have to worry about writing it down or calling you back.
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Automated Verification of Resources
When it’s time to verify the accuracy of resources in your database, let iCarol send the requests for you by emailing your partner agencies directly and giving them the ability to request changes online, saving you hundreds of hours of time typically spent making phone calls for manual updates.
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2-1-1 Taxonomy and AIRS
Trust iCarol to stay current with the extended AIRS 2-1-1 taxonomy features and standards.
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Unmet Needs Tracking
It is vital that your community understand the needs your callers have, whether those needs are met or unmet, and the reasons why needs go unmet. iCarol lets you track all of these things seamlessly in your call report forms.
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Printable and Offline Resources
Export your resources into standard file formats like Microsoft Word and Excel that are browseable, searchable, indexed and ready for printing.
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Mobile Apps and Special Projects
Give other software applications or collaborators real-time access to your resource data in iCarol using the iCarol Application Programming Interface (API), for special projects such as creating mobile apps or custom-built websites.
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