Pre- and post-chat surveys
When your clients initiate a live chat or texting conversation, they can be asked to provide more information about why they’re seeking help. Those questions can be finely tailored to seek demographic information as well as the issues they’re struggling with. Many of our clients also will ask the visitor to rate how they’re feeling on a scale of 1 to 5.
Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com