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Home  |  Software Features  |  Live Chat and Texting  |  Pre- and post-chat surveys

Pre- and post-chat surveys

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When your clients initiate a live chat or texting conversation, they can be asked to provide more information about why they’re seeking help. Those questions can be finely tailored to seek demographic information as well as the issues they’re struggling with. Many of our clients also will ask the visitor to rate how they’re feeling on a scale of 1 to 5.

  • And at the end of the conversation they can be asked post-chat questions to see what impact your counselor had on them. A common question to ask is to rate how they’re feeling once again on a scale of 1 to 5. This helps you quantify the positive impact you’ve had on the visitor to know if you are making a difference.

    Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com

  • Get in touch: +1 888-4-iCarol
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