Have questions?  phone +1 888-4-iCarol

Follow Us! iCarol helpline software iCarol helpline software iCarol helpline software     |    FREE TRIAL     |     SIGN IN
Logo
Logo
Home  |  Software Features  |  Live Chat and Texting  |  Silent Monitoring

Silent Monitoring

futures-home

Supervision and quality assurance is an important part of what you do. In most helpline settings, senior volunteers or supervisors may silently monitor calls for the purposes of coaching or giving feedback. The same is possible with Live Chat and Texting in iCarol.

Your system administrators and others with the right permissions can see all active chat or text conversations, and they can even join the session as a silent observer — without being detected by the counselor or visitor — for easy supervision, training, and counselor support without disrupting the conversation

Want to know more about iCarol Messaging? Watch our webinar or Contact us!

Testimonials

Portage Path Behavioral Health
Akron, Ohio, USA
"You all are wonderful. So responsive and easy to work with. Terrific!" - Barb M, Hotline Director

Follow Us On Twitter

iCarol Helplines Around the World!

Get in touch: +1 888-4-iCarol
Copyright © 2017 iCarol