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Standardized Messages

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Often in your conversations, you may find that certain messages or phrases are frequently typed and sent to a visitor. This may be your general “hello” greeting or your closing, or other types of messages you may find yourself sending often. In iCarol you can set up customized common messages so that your staff can easily insert them into chat conversations by selecting one of the standard messages you have created — saving your counselors time and helping them manage multiple chats more effectively, and providing consistent messaging.

Want to know more about iCarol Messaging? Watch our webinar or Contact us!

Testimonials

Mental Health of Frederick County
Frederick, Maryland, USA
"iCarol is fabulous and super easy to use. My older volunteers learned in no time! Also the staff is very responsive and is happy to tailor things to your center’s needs." - Rachel L, Director

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