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Standardized Messages

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Often in your conversations, you may find that certain messages or phrases are frequently typed and sent to a visitor. This may be your general “hello” greeting or your closing, or other types of messages you may find yourself sending often. In iCarol you can set up customized common messages so that your staff can easily insert them into chat conversations by selecting one of the standard messages you have created — saving your counselors time and helping them manage multiple chats more effectively, and providing consistent messaging.

Want to know more about iCarol Messaging? Watch our webinar or Contact us!

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The Trevor Project
Los Angeles, California, USA
"iCarol is fantastic! Our volunteers love it. All call centers could benefit from iCarol." - Brian G, Program Director

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