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Standardized Messages

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Often in your conversations, you may find that certain messages or phrases are frequently typed and sent to a visitor. This may be your general “hello” greeting or your closing, or other types of messages you may find yourself sending often. In iCarol you can set up customized common messages so that your staff can easily insert them into chat conversations by selecting one of the standard messages you have created — saving your counselors time and helping them manage multiple chats more effectively, and providing consistent messaging.

Want to know more about iCarol Messaging? Watch our webinar or Contact us!

Testimonials

211 Canada
Canada
"We’ve been very impressed by the responsiveness and professionalism of the whole iCarol team. Deploying one software solution for 211 Canada-wide poses many challenges. These have been tackled both creatively and sensitively by a company truly committed to help us take 211 to an entirely new level." -Bill M., Executive Director

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