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Online Shift Scheduling

Authorized staff or volunteers can securely sign up for shifts on your tailored online scheduling system, receiving email reminders to ensure shifts are covered.
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Online Shift Scheduling

If your service is understaffed, you can’t serve your community as well as you’d probably like. As a program manager, you are tasked with monitoring all upcoming shifts and ensuring they are filled, plus you must work around vacations, fill absences, and find substitutes. Our customers tell us that prior to using iCarol, managing the shift schedule was one of their most time-consuming tasks. After iCarol, they’re saving tons of time with options such as volunteer self-sign up, automatic substitutions, and shift reminders that help volunteers keep their commitments.

Create your customized schedule

Enable your staff and volunteers to schedule themselves for shifts online, so you get maximum helpline coverage easily and efficiently.

Improve shift attendance

Count on automated friendly email reminders to remind staff and volunteers about their shifts and help your entire team stay up-to-date on events, trainings and scheduled reports.

Segment shifts

Set up multiple programs and calendars so your staff and volunteers can easily find shifts by type, while you manage everything in one convenient place.

Flexible scheduling

For the inevitable special circumstances, allow your staff to create one-time shifts or modify the start and end times of existing open shifts.

Printable schedules

See and print all the shifts for a selected month in in paper calendar format for easy viewing and posting offline.

Swap or find substitutes

In the event a staff member can’t work an assigned shift, give them the option of requesting a substitute directly through iCarol’s contact center, so that an available team member can easily claim the shift.

Shift credits

Do you measure shift contributions in credits rather than hours worked? Manually adjust the credits assigned to a particular shift for cases when a volunteer or staff member should get more or less than the automatically assigned amount.

Sync shifts with personal calendars

Give volunteers and staff the option to save their shifts to their personal calendars like Microsoft Outlook so they stay organized and in-the-know.

Testimonials

CONTACT The Crisis Line
Jackson, Mississippi, USA
"The savings in manpower are phenomenal. The iCarol staff have been wonderful to work with." - Peter M, Executive Director