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  • iCarol Software Features

    Online Shift Scheduling

    Authorized staff and volunteers can securely sign up for shifts on your tailored online scheduling system, receiving email reminders to ensure shifts are covered.

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Home  |  Software Features  |  Online Shift Scheduling

Online Shift Scheduling

If your service is understaffed, you can’t serve your community. Not only do you have to monitor all upcoming shifts and ensure they are filled, but you must manage vacations, fill absences, and find substitutes. Our clients tell us that prior to using iCarol, managing the shift schedule was one of their most time-consuming tasks. After iCarol, they’re saving tons of time that can be reinvested into what matters most — helping the people they serve.

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Create your customized schedule

Enable your staff and volunteers to schedule themselves for shifts online, so you get maximum helpline coverage easily and efficiently.


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Improve shift attendance

Count on automated friendly email reminders to remind staff and volunteers about their shifts and help your entire team stay up-to-date on events, trainings and scheduled reports.


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Segment shifts

Set up multiple programs and calendars so your staff and volunteers can easily find shifts by type, while you manage everything in one convenient place.


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Flexible scheduling

For the inevitable special circumstances, allow your staff to create one-time shifts or modify the start and end times of existing open shifts.


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Printable schedules

See and print all the shifts for a selected month in in paper calendar format for easy viewing and posting offline.


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Swap or find substitutes

In the event a staff member can’t work an assigned shift, give them the option of requesting a substitute directly through iCarol’s contact center, so that an available team member can easily claim the shift.


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Shift credits

Do you measure shift contributions in credits rather than hours worked? Manually adjust the credits assigned to a particular shift for cases when a volunteer or staff member should get more or less than the automatically assigned amount.


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Sync shifts with personal calendars

Give volunteers and staff the option to save their shifts to their personal calendars like Outlook, iCal and Google so they stay organized and in-the-know.


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Testimonials

MHMRA of Harris County
Houston, Texas, USA
"I must say that using iCarol actually improved my calls.Β  It was easy to use and flowed well." - Janice C, Assistant Director

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