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Shift Substitution

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It’s easy for volunteers to self-manage shifts with iCarol. If a user attempts to unassign themselves from a shift, they’ll automatically get prompted to issue a substitution request instead. You can control how far in advance a user needs to find a substitute within iCarol’s settings. Admins and supervisors can also create shift substitution requests on a volunteer or staff member’s behalf.

When a substitution request is issued, an email is sent to all eligible users who have opted in to receive such requests. When someone claims the shift, an email will automatically be sent to the Admin letting them know about the successful shift substitution.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com

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Samaritans of Horsham and Crowley
Horsham, United Kingdom
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