Security & Reliability
Scheduled Backup, Redundant servers, automatic 'call shredding', user permission settings and other tools help keep your sensitive data safeguarded.
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Data Security & Retention
Rest assured that your call center’s data is protected at all times — our extensive security measures protect your center so that the sensitive information you store is always confidential.
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Service Reliability
Feel confident that iCarol’s 99.9% uptime rate — measured by an independent third party — means you’ll have consistent and reliable access to your system, even during periodic scheduled maintenance.
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Data Backup
Count on database backups every two hours to ensure that you’ll never lose critical information.
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Site Monitoring
Multiple redundant and independent monitoring systems alert us to any system issues.
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Restrictions & Certifications
Prevent users from seeing sensitive call report and caller information unless they are signing in on a certified computer.
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User security levels
There are 5 pre-defined security levels inside iCarol allowing you to manage commom but also very specific permissions amongst your entire user base.
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Call Data Retention/Shredding
Automatically set caller-identifiable information from call reports to “shred” after a certain period of time—or choose to keep it in the system permanently.
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Data Encryption
Protect your callers with encrypted call information that can’t even be read by an iCarol staff member.
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Security Audit
Rely on our daily security audit, rigorously conducted by an independent third party that monitors over 75,000 websites, including major financial institutions, to keep your data as safe as possible.
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EU/UK Compliance
If you’re in the EU or UK, know that iCarol complies with the European Union and United Kingdom Data Protection laws.
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Automatic Sign out After Inactivity
For security reasons, you’ll be signed out of iCarol if you have not used it in several hours.
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Technology Platforms
iCarol runs on advanced, enterprise-class software and hardware systems.
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