
Security & Reliability
Scheduled Backup, Redundant servers, automatic 'call shredding', user permission settings and other tools help keep your sensitive data safeguarded.
Free Trial See All FeaturesRest assured that your call center’s data is protected at all times — our extensive security measures protect your center so that the sensitive information you store is always confidential.
Read MoreFeel confident that iCarol’s 99.9% uptime rate — measured by an independent third party — means you’ll have consistent and reliable access to your system, even during periodic scheduled maintenance.
Read MoreCount on database backups every two hours to ensure that you’ll never lose critical information.
Read MoreMultiple redundant and independent monitoring systems alert us to any system issues.
Read MorePrevent users from seeing sensitive call report and caller information unless they are signing in on a certified computer.
Read MoreThere are 5 pre-defined security levels inside iCarol allowing you to manage commom but also very specific permissions amongst your entire user base.
Read MoreAutomatically set caller-identifiable information from call reports to “shred” after a certain period of time—or choose to keep it in the system permanently.
Read MoreProtect your callers with encrypted call information that can’t even be read by an iCarol staff member.
Read MoreRely on our daily security audit, rigorously conducted by an independent third party that monitors over 75,000 websites, including major financial institutions, to keep your data as safe as possible.
Read MoreIf you’re in the EU or UK, know that iCarol complies with the European Union and United Kingdom Data Protection laws.
Read MoreFor security reasons, you’ll be signed out of iCarol if you have not used it in several hours.
Read MoreiCarol runs on advanced, enterprise-class software and hardware systems.
Read More![]() | Samaritans of Horsham and Crowley Horsham, United Kingdom "I have no hesitation in commending iCarol to other branches." - Roger, Caller Care Deputy |