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Security & Reliability

Scheduled Backup, Redundant servers, automatic 'call shredding', user permission settings and other tools help keep your sensitive data safeguarded.
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Security and Reliability

Data Security & Retention

Rest assured that your call center’s data is protected at all times — our extensive security measures protect your center so that the sensitive information you store is always confidential.

Service Reliability

Feel confident that iCarol’s 99.9% uptime rate — measured by an independent third party — means you’ll have consistent and reliable access to your system, even during periodic scheduled maintenance.

Server Redundancy

Every server at iCarol has a backup server ready to take over.

Firewall

We use the latest hardware firewalls to protect your data.

Data Backup

Count on database backups every two hours to ensure that you’ll never lose critical information.

Site Monitoring

Multiple redundant and independent monitoring systems alert us to any system issues.

Restrictions & Certifications

Prevent users from seeing sensitive call report and caller information unless they are signing in on a certified computer.

User security levels

There are 5 pre-defined security levels inside iCarol allowing you to manage commom but also very specific permissions amongst your entire user base.

Call Data Retention/Shredding

Automatically set caller-identifiable information from call reports to “shred” after a certain period of time—or choose to keep it in the system permanently.

Data Encryption

Protect your callers with encrypted call information that can’t even be read by an iCarol staff member.

Security Audit

Rely on our daily security audit, rigorously conducted by an independent third party that monitors over 75,000 websites, including major financial institutions, to keep your data as safe as possible.