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Call Data Retention/Shredding

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You can opt to have iCarol automatically “shred” (permanently delete) data after a specified period of time. Admins can define the exact data retention rules that are right for your agency.

Once a call report has been shredded, the action cannot be undone. Non-identifiable information, however, is not erased, so that call information is still available for statistics and reports. In addition, admins can select individual call reports to exclude from the shredding process.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com

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