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Home  |  Software Features  |  Security and Reliability  |  Data Backup

Data Backup

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iCarol performs database backups every two hours, and holds the backup files in our data center as well as in another secure facility geographically distant from our primary servers. This ensures that you will never lose a shred of data. We store every single backup for 7 days on our onsite servers and 30 days on our offsite servers, so your data is not only backed up, it’s backed up multiple times in duplicate locations.

To keep the backup servers and your data secure, we encrypt our backups with a very strong EAS 256-bit encryption.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com

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"Our migration to iCarol was the result of a thorough and rigorous vendor selection process of 11 potential vendors. iCarol excelled with completeness of functionality, technology maturity and affordability. We strongly recommend that any distress or counselling contact centre look closely at iCarol – we doubt you’ll find a better match!" -Ted K., VP of Information Technology

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