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Home  |  Software Features  |  Security and Reliability  |  Restrictions & Certifications

Restrictions & Certifications

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For nonprofits and agencies that require security and privacy for their callers, iCarol can prevent even your phone workers from seeing sensitive call report and caller information unless they are signed on from an authorized computer. The users to whom you’ve granted all-access security (Admins) in your system can certify each authorized computer individually by installing our special iCarol Certification Tool on the machine. (Note that this feature is only supported on Windows-based machines at this time.)

Once a computer has been certified and a phone worker is logged on, iCarol will display call and caller information. Admins can grant or revoke the priveleges of any phone worker at any time. Admins will also be notified by email each time a new computer is authorized.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com

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Mental Health Association of New York City
New York, USA
"iCarol was one of the few systems we use that stood the test of hurricane Sandy and for that we are very grateful." -Gloria J., Senior Crisis Counselor

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