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Restrictions & Certifications

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For nonprofits and agencies that require security and privacy for their callers, iCarol can prevent even your phone workers from seeing sensitive call report and caller information unless they are signed on from an authorized computer. The users to whom you’ve granted all-access security (Admins) in your system can certify each authorized computer individually by installing our special iCarol Certification Tool on the machine. (Note that this feature is only supported on Windows-based machines at this time.)

Once a computer has been certified and a phone worker is logged on, iCarol will display call and caller information. Admins can grant or revoke the priveleges of any phone worker at any time. Admins will also be notified by email each time a new computer is authorized.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com

Testimonials

211 Canada
Canada
"We’ve been very impressed by the responsiveness and professionalism of the whole iCarol team. Deploying one software solution for 211 Canada-wide poses many challenges. These have been tackled both creatively and sensitively by a company truly committed to help us take 211 to an entirely new level." -Bill M., Executive Director

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