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Shift Scheduling

Shift Scheduling

At iCarol we know that keeping your contact center fully staffed is key to carrying out your critical missions. We hear time and again that managing the shift calendar is among the top stressors of managers. iCarol offers a comprehensive shift scheduling module that is included with all systems.

With ReferralQ You Can:

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Flexible Shift Creation and Management

  • Create one-time or repeating shifts
  • Customize details such as shift length, type, and number of workers needed
  • Create new shifts quickly to respond to high call volumes, disasters, or other urgent needs
  • Edit or delete shifts at any time for flexibility
  • Set roles and preferences for how staff interact with available shifts
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Assignments and Coverage

  • Assign or unassign volunteers/staff to shifts as needed
  • Allow volunteers/staff to pick up shifts marked as Open
  • Enable workers to cover shifts by responding to substitution requests
  • Automatically send email notifications when a substitute is requested
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Calendar Access and Self-Scheduling

  • Provide volunteers/staff access to a shift calendar
  • Choose whether workers can:
    • Sign up directly for shifts, or
    • Only view the schedule without self-sign-up
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Reporting and Insights

  • Run reports on scheduling data, including:
  • Shift coverage
  • Hours worked
  • Other staffing metrics

Learn more about how iCarol can help your organization!