Statistics & Outcome Reporting
Analyze your operations in order to secure funding and improve services with unlimited ways of slicing and representing your data in attractive charts and reports.
Free Trial See All FeaturesStatistics and Outcome Reporting
Analysis
Organize your call content to gather statistics and create reports that you can neatly present to your board and funders, demonstrating the value your helpline is providing to your community.
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Call Statistics
Use Call Statistics to run many different reports, and use advanced filter options to narrow down reports to the precise information you need to review.
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Resource & Referral Statistics
Generate a variety of reports on your resource and referral data and content, and use advanced filter options to narrow down reports to the precise information you need to review.
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Outbound Call Statistics
Generate a variety of different reports on your outbound call activities.
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Volunteer and Staff Statistics
Optimize your people management by generating reports on the information and activities of your staff and volunteers.
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Shift Statistics
Generate a variety of reports to otimize your shift coverage and stay on top of your shift calendar.
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Follow up Statistics
Generate reports on follow-up activity details to track how much time was spent on follow-up activities by any user.
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Public Resource Directory Statistics
Generate targeted reports to find out how many visitors use your public resource directory, and how they use it.
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Outreach Statistics
Generate reports on outreach and marketing activities such as presentations, mailers and attended displays.
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Security Statistics
Control how iCarol is being used by your team through extensive security measurements and detailed reports.
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Skills and Achievements Statistics
Generate reports detailing skills and achievements for staff and volunteers and turn on automatic notifications for upcoming and overdue milestones.
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