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  • iCarol Software Features

    Statistics & Outcome Reporting

    Analyze your operations in order to secure funding and improve services with unlimited ways of slicing and representing your data in attractive charts and reports.

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Home  |  Software Features  |  Statistics & Outcome Reporting

Statistics & Outcome Reporting

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Analysis

Organize your call content to gather statistics and create reports that you can neatly present to your board and funders, demonstrating the value your helpline is providing to your community.

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Call Statistics

Use Call Statistics to run many different reports, and use advanced filter options to narrow down reports to the precise information you need to review.

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Resource & Referral Statistics

Generate a variety of reports on your resource and referral data and content, and use advanced filter options to narrow down reports to the precise information you need to review.

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Outbound Call Statistics

Generate a variety of different reports on your outbound call activities.

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Volunteer and Staff Statistics

Optimize your people management by generating reports on the information and activities of your staff and volunteers.

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Shift Statistics

Generate a variety of reports to otimize your shift coverage and stay on top of your shift calendar.

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Follow up Statistics

Generate reports on follow-up activity details to track how much time was spent on follow-up activities by any user.

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Public Resource Directory Statistics

Generate targeted reports to find out how many visitors use your public resource directory, and how they use it.

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Outreach Statistics

Generate reports on outreach and marketing activities such as presentations, mailers and attended displays.

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Security Statistics

Control how iCarol is being used by your team through extensive security measurements and detailed reports.

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Skills and Achievements Statistics

Generate reports detailing skills and achievements for staff and volunteers and turn on automatic notifications for upcoming and overdue milestones.

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Testimonials

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"Our migration to iCarol was the result of a thorough and rigorous vendor selection process of 11 potential vendors. iCarol excelled with completeness of functionality, technology maturity and affordability. We strongly recommend that any distress or counselling contact centre look closely at iCarol – we doubt you’ll find a better match!" -Ted K., VP of Information Technology

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