Have questions?  info@icarol.com

Follow Us! iCarol software twitter iCarol software Facebook iCarol software YouTube iCarol software LinkedIn     |    FREE TRIAL     |     SIGN IN
Logo
Logo

Analysis

futures-home

The ability to report on your call content is invaluable. iCarol collects, tabulates and displays all sorts of useful data from your helpline activities, from call volume and caller demographics to shift coverage and volunteer retention numbers. You can dial in to the most important aspects of your call service delivery process in order to constantly evaluate and improve your services.

iCarol Call Statistics let you filter information according to time period, phone lines, caller issues and many other options and generate reports on those filters. You can create reports and charts automatically, at a moment’s notice, for presentation to the board or simply for your own analysis. You can also export data to Excel in order to apply even more formulas and analysis tools. All admins and supervisors have access to statistics reporting, and you can assign this access to other individual users if you wish.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com

Testimonials

Family and Child Services - ContactLifeline
Albany, New York, USA
"iCarol helps centers organize everything from schedules to communications to call report to stats, in a very user friendly format that anyone can easily learn to use.  They have great, responsive customer service." - Jill O, Director

Follow Us On Twitter

RT @NSVRC: These reasons include: → Concern they won't be believed → Fear of retaliation → Distrust of law enforcement → Pressure from oth…

iCarol Software iCarol Software

iCarol Helplines Around the World!

RT @HHSGov: #Depression isn’t always obvious. Look out for your friends and family–learn how to spot the signs of depression and get help:…

SAMHSA SAMHSA

RT @NAMIAdvocacy: The Affordable Care Act turns 9 years old tomorrow! To celebrate, follow along as we highlight some of the ways the ACA h…

NAMI NAMI

Copyright © 2019 iCarol

iCarol helpline software   iCarol helpline software   iCarol helpline software   iCarol helpline software