Have questions?  phone +1 888-4-iCarol

Follow Us! iCarol helpline software iCarol helpline software iCarol helpline software     |    FREE TRIAL     |     SIGN IN
Logo
Logo

Analysis

futures-home

The ability to report on your call content is invaluable. iCarol collects, tabulates and displays all sorts of useful data from your helpline activities, from call volume and caller demographics to shift coverage and volunteer retention numbers. You can dial in to the most important aspects of your call service delivery process in order to constantly evaluate and improve your services.

iCarol Call Statistics let you filter information according to time period, phone lines, caller issues and many other options and generate reports on those filters. You can create reports and charts automatically, at a moment’s notice, for presentation to the board or simply for your own analysis. You can also export data to Excel in order to apply even more formulas and analysis tools. All admins and supervisors have access to statistics reporting, and you can assign this access to other individual users if you wish.

Want to know more about this or any other iCarol feature? Feel free to connect with us by emailing: info@iCarol.com

Testimonials

Montana 2-1-1
State of Montana, USA
"We have found the iCarol system very easy to use and are pleased with the many features that make the call, center managment and reporting much easier." -Jim M., Director
"One year in to using the iCarol, we are really pleased with it.Β  Your people were very thoughtful in how they approached our specific needs and we now have a system that is incredibly streamlined and efficient without having had to compromise on our specific requirements." - Casey G, Program Manager

Follow Us On Twitter

iCarol Helplines Around the World!

Get in touch: +1 888-4-iCarol
Copyright © 2017 iCarol