Training and Support
When you use iCarol as your technology provider, you’re getting a partner who understands your need to get maximum value out of all your purchases. We believe iCarol will help your service thrive, grow, and become an even stronger source of hope and help for members of your community. We care about helping you in your mission, and that’s why we offer comprehensive support to all of our customers so you can use iCarol to its full potential.Learn more about our Standard Support Package.
Learn more about our Standard Implementation Process that eases the transition from your previous system to iCarol.
Learning to use iCarol
Get up to speed on how to use iCarol quickly and painlessly with a trial kick-off webinar, various ongoing training media, webinars, and more.
Online Case Management
Our users receive a quick response when they need our help — our friendly staff typically responds to open cases and issues within one business day.
Administrators Landing Page
Use your iCarol dashboard for a quick glance at key indicators on covered shifts and incoming calls, important account information and highlights of news, announcements and system status.
Video Training Tutorials
View topic-specific online videos to learn about key iCarol features.
Access our online support system 24/7/365 for categorized and searchable help articles explaining iCarol features and how to use them.
View the schedule and register to our regular set of webinars
iCarol User Community
Connect with leaders from non-profit helplines around the world through the online iCarol User Community.
Read case studies from other clients to get real-world examples of how non-profit helplines are using iCarol in innovative ways.
Get cutting-edge news about iCarol and the world of helplines.
Gain helpful knowledge on specific areas of interest by downloading our white papers.