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  • iCarol Software Features

    Training and Support

    Free iCarol training, webinars, user community and ongoing direct email and phone support ensures your iCarol system is working the way you want it to.

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Home  |  Software Features  |  Training and Support

Training and Support

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Learning to use iCarol

Get up to speed on how to use iCarol quickly and painlessly with a trial kick-off webinar, various ongoing training media, webinars, and more.


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Online Case Management

Our users receive a quick response when they need our help — our friendly staff typically responds to open cases and issues within one business day.


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Administrators Landing Page

Use your iCarol dashboard for a quick glance at key indicators on covered shifts and incoming calls, important account information and highlights of news, announcements and system status.


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Video Training Tutorials

View topic-specific online videos to learn about key iCarol features.


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Help Articles

Access our online support system 24/7/365 for categorized and searchable help articles explaining iCarol features and how to use them.


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Webinars

View the schedule and register to our regular set of webinars


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iCarol User Community

Connect with leaders from non-profit helplines around the world through the online iCarol User Community.


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Newsletters

Get access to our email newsletter, published once every month or so, for valuable information about non-profit helpline resources—whether or not you are an iCarol user!


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Blog

Get cutting-edge news about iCarol and the world of helplines.


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Case Studies

Read case studies from other clients to get real-world examples of how non-profit helplines are using iCarol in innovative ways.


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White Papers

Gain helpful knowledge on specific areas of interest by downloading our white papers.


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Testimonials

Family Counselling Centre - Distress Line
Sarnia, Ontario, Canada
"Just want to express my appreciation to you for the support and direction provided to me by your staff. I’m loving iCarol more and more each day." - Donna, Executive Director

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