
Training and Support
Free iCarol training, webinars, user community and ongoing direct email and phone support ensures your iCarol system is working the way you want it to.
Free Trial See All FeaturesWhen you use iCarol as your technology provider, you’re getting a partner who understands your need to get maximum value out of all your purchases. We believe iCarol will help your service thrive, grow, and become an even stronger source of hope and help for members of your community. We care about helping you in your mission, and that’s why we offer comprehensive support to all of our customers so you can use iCarol to its full potential.
Learn more about our Standard Support Package.Get up to speed on how to use iCarol quickly and painlessly with a trial kick-off webinar, various ongoing training media, webinars, and more.
Our users receive a quick response when they need our help — our friendly staff typically responds to open cases and issues within one business day.
Use your iCarol dashboard for a quick glance at key indicators on covered shifts and incoming calls, important account information and highlights of news, announcements and system status.
View topic-specific online videos to learn about key iCarol features.
Access our online support system 24/7/365 for categorized and searchable help articles explaining iCarol features and how to use them.
Connect with leaders from non-profit helplines around the world through the online iCarol User Community.
Read case studies from other clients to get real-world examples of how non-profit helplines are using iCarol in innovative ways.
Gain helpful knowledge on specific areas of interest by downloading our white papers.
![]() | Samaritans of Horsham and Crowley Horsham, United Kingdom "I have no hesitation in commending iCarol to other branches." - Roger, Caller Care Deputy |