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  • iCarol Software Features

    Training and Support

    Free iCarol training, webinars, user community and ongoing direct email and phone support ensures your iCarol system is working the way you want it to.

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Training and Support

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Learning to use iCarol

Get up to speed on how to use iCarol quickly and painlessly with a trial kick-off webinar, various ongoing training media, webinars, and more.


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Online Case Management

Our users receive a quick response when they need our help — our friendly staff typically responds to open cases and issues within one business day.


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Administrators Landing Page

Use your iCarol dashboard for a quick glance at key indicators on covered shifts and incoming calls, important account information and highlights of news, announcements and system status.


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Video Training Tutorials

View topic-specific online videos to learn about key iCarol features.


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Help Articles

Access our online support system 24/7/365 for categorized and searchable help articles explaining iCarol features and how to use them.


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Webinars

View the schedule and register to our regular set of webinars


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iCarol User Community

Connect with leaders from non-profit helplines around the world through the online iCarol User Community.


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Case Studies

Read case studies from other clients to get real-world examples of how non-profit helplines are using iCarol in innovative ways.


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Blog

Get cutting-edge news about iCarol and the world of helplines.


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White Papers

Gain helpful knowledge on specific areas of interest by downloading our white papers.


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Testimonials


California 2-1-1
State of California, USA
"2-1-1 California’s network is pleased with its selection of iCarol as its new statewide data-sharing software solution. The plan to move 25 of our state’s 2-1-1s from operating on several different software programs to one solution has been well organized and executed. Everyone from iCarol’s tech support to management has been responsive and supportive throughout the entire process." - Lilian C., Program Manager

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